From the very beginning, High Touch has pledged to serve customers by developing software to meet specific industry needs. Our software and hardware solutions represent the latest technology in terms of efficiency, application and ease of use. Solutions are adaptable to the changing requirements of today's dynamic business environment. Software systems backed by veteran, well-trained client and technical support. Support that never sleeps; 24x7 – always ready.

Installation

High Touch has three phases vital to new client installs. These phases are Corporate Preparation, Training and site Installation.

In Corporate Preparation, installers help you lay the foundation specific for your customized High Touch software. The installers customize the systems to meet specific needs, tax rates, loan agreements and other individualized parameters. This approach ensures an efficient transition and minimal downtime.

The Training phase of installation encourages engagement of your employees in hands-on interaction with the software and hardware. For new users this experience emphasizes the simplicity and ease-of-use of High Touch's menu-driven screens.

The final phase is the system Installation. Experienced High Touch installers manage your conversion or new store opening preparations, making the transition as seamless as possible. Clients are able to further customize and maintain the software by changes or additions to master files even after the software has been installed.

Service

High Touch pledges to maintain a "call back" time within one-hour. The state-of-the-art High Touch tracking system provides important details about call back time, response time, non-delay calls, hardware isolation calls, client inquiry trends and client feedback. High Touch support focuses on a one-hour call back; yet equally important is the call-to-solution time. The majority of calls are handled in a matter of minutes. With High Touch's service commitment; there is less need to worry about down time and lost productivity.

The High Touch support staff's level of experience benefits clients in many ways. Clients using High Touch systems don't wait for technicians to find answers because the team environment at High Touch facilitates various departments' involvement when necessary. High Touch has teams focused on software knowledge and hardware knowledge. Although these teams have specialized focuses, each is cross-trained and capable of handling any opportunity. This approach creates a win-win solution; ultimately providing a better system with better results.